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Refund & Cancellation Policy

Effective Date: July 29, 2026

Refund & Cancellation Policy ā€“ PlumberJi.org

At PlumberJi.org, we aim to provide transparent, reliable, and professional plumbing services. This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, and payment adjustments are handled.

By booking a service through https://www.plumberji.org, you agree to this policy.

1. Booking Cancellation by Customer

Customers may cancel a booking through our website, WhatsApp, or customer support.

Cancellation charges depend on the booking stage.

A. Before Technician Assignment

  • Cancellation is generally free.

  • Any eligible advance payment will be refunded after deducting applicable payment gateway charges, if any.

B. After Technician Assignment

  • A reasonable cancellation or visiting charge may apply if the technician has already been assigned or has started traveling.

C. After Technician Arrival

  • The visiting/inspection charge is non-refundable.

  • If materials have already been purchased, their cost will also be deducted where applicable.

2. Cancellation by Plumber Ji

We may cancel or reschedule a booking due to:

  • Technician unavailability

  • Unsafe site conditions

  • Incorrect booking information

  • Natural disasters

  • Government restrictions

  • Severe weather

  • Events beyond our reasonable control

If advance payment has been received and no service has been provided, the eligible amount will be refunded.

3. Rescheduling Policy

Customers may request rescheduling before the scheduled appointment.

Rescheduling is subject to:

  • Technician availability

  • Service location

  • Time slot availability

Repeated rescheduling may require a new booking.

4. Refund Eligibility

Refunds may be considered in the following situations:

  • Advance payment was made but the booking was cancelled before service began.

  • Payment was deducted more than once for the same booking.

  • Service could not be provided due to reasons attributable to Plumber Ji.

  • Payment was received but the booking could not be fulfilled.

Refunds are not applicable merely because the customer changes their mind after the service has been completed satisfactorily.

5. Non-Refundable Charges

The following charges are generally non-refundable:

  • Visiting Charges

  • Inspection Charges

  • Emergency Service Charges

  • Material Costs already incurred

  • Equipment Rental Charges already used

  • Payment Gateway Processing Charges (where applicable)

  • Taxes already deposited, if required by law

6. Refund Method

Approved refunds will be processed to the original payment method whenever possible.

Depending on the payment method and banking partner, the refund may take 5ā€“10 business days to reflect.

7. Cash Payments

If payment was made in cash, refunds (where approved) may be issued through:

  • UPI

  • Bank Transfer

  • Other mutually agreed electronic methods

Customers may be asked to provide bank account details for processing.

8. Duplicate Payments

If a customer is charged more than once for the same booking, Plumber Ji will verify the transaction and process the eligible duplicate refund after confirmation.

9. Material Purchases

If plumbing materials, fixtures, fittings, or equipment have already been purchased specifically for the customer's project:

  • Material costs may not be refundable.

  • Return of unused materials depends on supplier return policies.

  • Custom-made or special-order items are generally non-refundable.

10. Incomplete Work

If work cannot continue due to customer-related reasons, including but not limited to:

  • Site access restrictions

  • Power or water unavailability

  • Customer absence

  • Incorrect address

  • Customer-requested stoppage

Refund eligibility will be determined after deducting applicable charges for work already completed.

11. Service Quality Concerns

If you believe the service was not completed properly, please contact us within 48 hours of service completion.

We may:

  • Review your complaint

  • Request photographs or videos

  • Arrange a site inspection

  • Offer corrective service where appropriate

  • Provide another suitable resolution based on the circumstances

12. Fraudulent Claims

Refund requests involving false information, misuse of the platform, or fraudulent activity may be rejected. Plumber Ji reserves the right to take appropriate legal action where necessary.

13. Force Majeure

Refunds may be delayed or affected due to circumstances beyond our reasonable control, including natural disasters, government restrictions, internet outages, or other force majeure events.

14. Changes to This Policy

Plumber Ji reserves the right to modify this Refund & Cancellation Policy at any time. The latest version will always be available on https://www.plumberji.org.

15. Contact Us

For cancellation or refund assistance, please contact:

Plumber Ji

Website: https://www.plumberji.org

Phone: +91 9260920665

Location: Varanasi, Uttar Pradesh, India

By booking any service through PlumberJi.org, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Contact

Reach out anytime, Iā€™m here to help.

Email :- plumberji.vns@gmail.com

Phone :- +91-9260920665

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