Data Protection Policy

At Plumber Ji, we understand the importance of protecting customer information. This Data Protection Policy explains how information may be collected, used, stored, and protected when you use PlumberJi.org.

1. Information We May Collect

Depending on the service or booking, we may collect:

• Customer Name

• Mobile Number

• Email Address

• Service Address

• PIN Code

• Location information provided for service delivery

• Preferred Date and Time

• Service Details

• Photos or Videos uploaded by the customer

• Booking Information

• Payment and transaction-related information

• Customer Reviews and Feedback

• Website usage information

2. Why We Use Customer Information

Information may be used to:

• Process service bookings

• Contact customers regarding bookings

• Assign or coordinate technicians

• Provide requested services

• Process payments

• Provide invoices and receipts

• Handle cancellations and refunds

• Respond to complaints and support requests

• Improve our services

• Prevent misuse or fraudulent activity

• Maintain business and service records

3. Payment Information

Online payments may be processed through third-party payment gateway providers.

Plumber Ji does not intend to store customers' complete card numbers, CVV, UPI PINs, passwords, or other sensitive payment authentication information on its website.

Payment processing is subject to the terms and security practices of the applicable payment gateway.

4. Location Information

Location information may be collected when required for service delivery or when voluntarily provided by the customer.

This may include:

• Service address

• PIN code

• Google Maps location

• Location pin

We use such information primarily to determine service location and facilitate technician visits.

5. Uploaded Photos and Videos

If customers upload photos or videos during booking, they may be used to understand the plumbing requirement and help coordinate the requested service.

Customers should avoid uploading documents or images containing unnecessary sensitive personal information.

6. Sharing of Information

Customer information may be shared where reasonably necessary with:

• Assigned technicians

• Service partners

• Payment gateway providers

• Technology/service providers

• Customer support personnel

• Legal or government authorities where legally required

Information will not be intentionally sold as customer data.

7. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can be guaranteed to be completely secure.

8. Customer Responsibility

Customers should ensure that their account, OTP, password, booking information, and other access credentials are kept confidential.

9. Data Retention

Information may be retained for as long as reasonably required for:

• Service delivery

• Customer support

• Accounting

• Payment records

• Legal requirements

• Business records

• Dispute resolution

10. Data Requests

Customers may contact Plumber Ji regarding questions or requests relating to their personal information, subject to applicable law and reasonable verification requirements.

Contact

📞 9260920665
🌐 https://www.plumberji.org
📍 Varanasi, Uttar Pradesh, India