an abstract photo of a curved building with a blue sky in the background

Booking Policy

Effective Date: July 29, 2026

Booking Policy ā€“ PlumberJi.org

This Booking Policy explains the terms governing plumbing service bookings made through PlumberJi.org. By booking a service through our website, mobile application (if available), WhatsApp, or customer support, you agree to this policy.

1. Booking Methods

Customers can book plumbing services through:

  • PlumberJi.org Website

  • Phone Call

  • WhatsApp

  • Online Booking Form

  • Mobile Application (when available)

A booking request does not guarantee service until it has been confirmed by Plumber Ji.

2. Booking Confirmation

A booking is confirmed only after:

  • Customer details are verified.

  • Service location is confirmed.

  • Technician availability is checked.

  • Required advance payment (if applicable) is received.

  • A confirmation message is sent via SMS, WhatsApp, email, or phone call.

3. Information Required for Booking

To process your booking, you may be required to provide:

  • Full Name

  • Mobile Number

  • Email Address (optional for some services)

  • Complete Service Address

  • Landmark

  • City

  • PIN Code

  • Service Type

  • Preferred Date & Time

  • Description of the Problem

  • Photos or Videos (if required)

Providing incorrect information may result in delays, rescheduling, or cancellation.

4. Booking Time Slots

Customers may select their preferred appointment slot.

Appointment timing depends on:

  • Technician availability

  • Travel distance

  • Traffic conditions

  • Weather conditions

  • Ongoing emergency services

Plumber Ji will make reasonable efforts to arrive within the selected time window but cannot guarantee an exact arrival time.

5. Emergency Bookings

Emergency plumbing services are accepted on a best-effort basis.

Emergency bookings may include:

  • Major water leakage

  • Burst pipes

  • Blocked drainage

  • Overflowing water tanks

  • Water supply failure

  • Urgent commercial plumbing issues

Additional emergency service charges may apply.

6. Visiting Charges

Some services require a visiting or inspection charge.

The visiting charge covers:

  • Technician travel

  • Initial inspection

  • Basic diagnosis

This charge may be adjusted against the final bill where applicable.

7. Site Inspection

For large or complex projects, including:

  • Bathroom Renovation

  • Commercial Plumbing

  • Core Cutting

  • Swimming Pool Plumbing

  • Complete Pipe Replacement

a site inspection may be required before providing the final quotation.

8. Changes to Booking

Customers may request changes to:

  • Appointment date

  • Appointment time

  • Service type

  • Service address

Changes are subject to technician availability.

9. Customer Responsibilities

Before the technician arrives, customers should:

  • Ensure access to the property.

  • Keep the registered mobile number active.

  • Arrange electricity and water if necessary.

  • Remove valuable or fragile items from the work area.

  • Obtain permissions from housing societies or building management, if required.

10. Technician Arrival

Upon arrival, the technician may:

  • Inspect the work area.

  • Explain the required work.

  • Provide a revised estimate if additional work is identified.

  • Begin work after customer approval.

11. Additional Work

If new plumbing issues are discovered during the service:

  • The technician will explain the additional work.

  • Revised pricing will be shared.

  • Additional work will begin only after customer approval.

12. Customer Cancellation

Customers may cancel bookings according to the Refund & Cancellation Policy.

Cancellation charges may apply if:

  • The technician has already started traveling.

  • Materials have already been purchased.

  • Equipment has already been reserved.

13. Customer No-Show

A booking may be treated as a No-Show if:

  • The customer is unavailable.

  • The registered mobile number is unreachable.

  • Access to the property is denied.

  • The address provided is incorrect.

Applicable visiting charges may still be payable.

14. Booking Refusal

Plumber Ji reserves the right to refuse or cancel bookings in situations including:

  • Unsafe working conditions

  • Fraudulent activity

  • Abusive or threatening behaviour

  • Incomplete customer information

  • Legal or regulatory restrictions

15. Commercial & Bulk Bookings

Commercial projects such as:

  • Hotels

  • Apartments

  • Hospitals

  • Schools

  • Offices

  • Shopping Complexes

  • Factories

may require:

  • Site survey

  • Written quotation

  • Purchase Order (PO)

  • Advance payment

  • Separate service agreement

16. Booking Records

For quality assurance and legal compliance, Plumber Ji may maintain records related to:

  • Booking details

  • Service history

  • Customer communication

  • Payment status

  • Technician assignment

  • Digital invoices

These records are handled in accordance with our Privacy Policy.

17. Force Majeure

Bookings may be delayed, rescheduled, or cancelled due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Heavy rainfall

  • Government restrictions

  • Internet or power outages

  • Public emergencies

  • Civil disturbances

18. Changes to This Policy

Plumber Ji may revise this Booking Policy from time to time. The latest version will always be available on https://www.plumberji.org.

19. Contact Us

Plumber Ji

šŸŒ Website: https://www.plumberji.org

šŸ“ž Phone: +91 9260920665

šŸ“ Location: Varanasi, Uttar Pradesh, India

For any questions regarding bookings, rescheduling, or appointment assistance, please contact our customer support team.

By placing a booking through PlumberJi.org, you confirm that you have read, understood, and agreed to this Booking Policy.

Contact

Reach out anytime, Iā€™m here to help.

Email :- plumberji.vns@gmail.com

Phone :- +91-9260920665

Ā© 2026. All rights reserved.