Customer Responsibilities Policy
Effective Date: July 29, 2026
Customer Responsibilities Policy ā PlumberJi.org
At PlumberJi.org, we are committed to providing safe, professional, and reliable plumbing services. To ensure smooth service delivery, customers are expected to fulfill the responsibilities outlined in this policy.
By booking any service through https://www.plumberji.org, you agree to comply with these responsibilities.
1. Accurate Information
Customers must provide accurate and complete information during booking, including:
Full Name
Mobile Number
Service Address
Landmark
City
PIN Code
Type of Plumbing Service Required
Description of the Issue
Providing incorrect or misleading information may result in service delays, additional charges, or cancellation of the booking.
2. Property Access
Customers are responsible for ensuring that our technician can safely access the work location.
This includes:
Opening gates or doors
Providing entry permissions
Informing security personnel (if applicable)
Arranging access to rooftops, basements, or utility rooms where necessary
If access is denied or delayed, applicable visiting or waiting charges may apply.
3. Safe Working Environment
Customers must provide a safe working environment.
This includes ensuring that:
The work area is free from hazards.
Dangerous animals are secured.
Adequate lighting is available.
Water and electricity (where required) are available.
The work area is reasonably clean and accessible.
Our technicians may refuse to work if the site is considered unsafe.
4. Presence During Service
The customer or an authorized representative should be present at the service location during:
Site inspection
Work approval
Material approval
Service completion
Final inspection
This helps avoid misunderstandings and ensures timely completion of the work.
5. Approval for Additional Work
If additional plumbing issues are discovered during the service:
The technician will explain the findings.
A revised estimate will be provided.
Work will proceed only after customer approval.
Customers are not obligated to approve additional work.
6. Customer-Supplied Materials
If customers choose to provide plumbing materials or fixtures:
They are responsible for the quality, compatibility, and authenticity of those products.
Delays caused by unavailable or defective customer-supplied materials are the customer's responsibility.
Manufacturer warranties remain with the product manufacturer.
7. Payment Responsibility
Customers agree to:
Pay approved charges on time.
Clear any outstanding balance immediately after service completion unless otherwise agreed.
Make advance payments where required.
Failure to make payment may result in suspension of future services.
8. Respectful Behaviour
Customers are expected to treat technicians and support staff with respect.
The following behaviour is not acceptable:
Verbal abuse
Threats
Harassment
Physical intimidation
Discrimination
Offensive language
Plumber Ji reserves the right to discontinue services if such behaviour occurs.
9. Protection of Valuables
Customers are responsible for securing:
Cash
Jewellery
Electronics
Important documents
Fragile decorative items
Plumber Ji is not responsible for items that are left unsecured in the work area.
10. Existing Property Conditions
Customers should inform the technician about:
Concealed pipelines
Hidden electrical wiring
Structural weaknesses
Water leakage history
Previous plumbing repairs
Ongoing renovation work
Failure to disclose relevant information may affect the service outcome.
11. Warranty Claims
To make a warranty claim, customers should:
Contact Plumber Ji promptly.
Provide the original invoice or booking ID.
Allow our technician to inspect the issue.
Avoid unauthorized repairs before inspection.
Unauthorized repairs may void applicable workmanship warranty.
12. Cancellation and Rescheduling
Customers should cancel or reschedule appointments as early as possible.
Late cancellations may attract applicable charges as described in the Refund & Cancellation Policy.
13. Privacy of Technicians
Customers must not:
Record technicians without consent.
Share personal details of technicians publicly.
Misuse technician contact information for unrelated purposes.
Communication regarding bookings should preferably be made through Plumber Ji's official support channels.
14. Compliance with Laws
Customers agree not to request services that involve:
Illegal construction
Unauthorized utility connections
Violation of municipal regulations
Unsafe or unlawful modifications
Plumber Ji reserves the right to refuse such requests.
15. Customer Feedback
We encourage customers to share genuine reviews and feedback after service completion.
Feedback helps us improve service quality and customer satisfaction.
False, defamatory, or misleading reviews intended to harm our reputation may be addressed through appropriate legal remedies where permitted by law.
16. Limitation of Responsibility
Customers acknowledge that successful completion of plumbing work may depend on factors beyond Plumber Ji's control, including:
Existing building conditions
Hidden defects
Manufacturer defects
Water pressure variations
Power supply interruptions
Third-party work performed before or after our service
17. Policy Updates
Plumber Ji may revise this Customer Responsibilities Policy from time to time.
The latest version will always be available at https://www.plumberji.org.
18. Contact Us
Plumber Ji
š Website: https://www.plumberji.org
š Phone: +91 9260920665
š Location: Varanasi, Uttar Pradesh, India
For any questions regarding this policy, please contact our customer support team.
By booking any service through PlumberJi.org, you acknowledge that you have read, understood, and agreed to this Customer Responsibilities Policy.
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