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Complaint & Dispute Resolution Policy

Effective Date: July 29, 2026

Complaint & Dispute Resolution Policy ā€“ PlumberJi.org

At PlumberJi.org, customer satisfaction is our priority. We are committed to resolving complaints fairly, transparently, and as quickly as reasonably possible. This policy explains how customers can report issues related to bookings, payments, technicians, workmanship, or other services.

By using https://www.plumberji.org, you agree to this Complaint & Dispute Resolution Policy.

1. Purpose

This policy is designed to:

  • Resolve customer complaints efficiently.

  • Ensure fair treatment of customers and technicians.

  • Improve service quality.

  • Maintain transparency in dispute handling.

  • Comply with applicable Indian laws.

2. Types of Complaints

Customers may submit complaints regarding:

  • Poor workmanship

  • Delay in technician arrival

  • Incomplete service

  • Incorrect billing

  • Online payment issues

  • Refund-related concerns

  • Cancellation disputes

  • Technician behaviour

  • Property damage allegedly caused during service

  • Warranty-related issues

  • Website or booking system errors

3. How to File a Complaint

Customers may contact us through:

Please include:

  • Booking ID

  • Customer Name

  • Registered Mobile Number

  • Service Address

  • Date of Service

  • Description of the Issue

  • Photos or Videos (if available)

Providing complete information helps us investigate the matter more efficiently.

4. Complaint Registration

Once a complaint is received:

  • A complaint reference number may be generated.

  • Our support team will review the details.

  • Additional information may be requested if necessary.

  • The complaint will be assigned for investigation.

5. Investigation Process

Depending on the nature of the complaint, we may:

  • Review booking records.

  • Review technician reports.

  • Review payment records.

  • Examine photographs or videos.

  • Contact both the customer and technician.

  • Arrange a site inspection if required.

6. Resolution Timeline

We aim to:

  • Acknowledge complaints within 24ā€“48 business hours.

  • Investigate complaints as quickly as reasonably possible.

  • Provide updates during the investigation where appropriate.

Complex cases involving technical inspections, commercial projects, or third-party suppliers may require additional time.

7. Possible Resolutions

Depending on the investigation, Plumber Ji may:

  • Provide a technical explanation.

  • Arrange a revisit.

  • Correct workmanship issues covered under warranty.

  • Offer a replacement service where appropriate.

  • Process an eligible refund.

  • Issue a revised invoice.

  • Close the complaint if no service deficiency is found.

Each case is reviewed individually.

8. Payment Disputes

If you believe that:

  • You were charged incorrectly,

  • A duplicate payment occurred,

  • A payment failed but money was deducted,

please contact us with your transaction details.

Eligible payment issues will be reviewed in coordination with the payment gateway and banking partners where necessary.

9. Warranty Disputes

Warranty-related complaints will be evaluated according to our Warranty Policy.

An inspection may be required before determining whether the reported issue is covered under warranty.

10. Technician Conduct Complaints

Complaints involving technician behaviour, including:

  • Misconduct

  • Rude behaviour

  • Unprofessional conduct

  • Safety violations

  • Unauthorized charges

will be investigated seriously.

Where appropriate, disciplinary action may be taken, including warning, suspension, or removal from the platform.

11. False or Malicious Complaints

Plumber Ji reserves the right to reject complaints that are found to be:

  • False

  • Fraudulent

  • Misleading

  • Abusive

  • Filed with malicious intent

Appropriate legal action may be taken where permitted by law.

12. Customer Cooperation

Customers are expected to:

  • Provide truthful information.

  • Cooperate during investigations.

  • Allow inspection where required.

  • Avoid unauthorized repairs before warranty inspection.

Failure to cooperate may affect complaint resolution.

13. Limitation of Liability

Our liability shall remain subject to the Terms & Conditions, Warranty Policy, Refund Policy, and applicable laws.

Nothing in this policy limits any rights available under applicable consumer protection laws.

14. Governing Law

This policy shall be governed by the laws of India.

Any disputes that cannot be resolved through our internal complaint process shall be subject to the jurisdiction of the competent courts in Varanasi, Uttar Pradesh, India.

15. Policy Updates

Plumber Ji may revise this Complaint & Dispute Resolution Policy from time to time.

The latest version will always be published on https://www.plumberji.org.

16. Contact Us

Plumber Ji

šŸŒ Website: https://www.plumberji.org

šŸ“ž Phone: +91 9260920665

šŸ“± WhatsApp: +91 9260920665

šŸ“§ Email: support@plumberji.org (Replace with your official support email if different.)

šŸ“ Location: Varanasi, Uttar Pradesh, India

By using PlumberJi.org, you acknowledge that you have read, understood, and agreed to this Complaint & Dispute Resolution Policy.

Contact

Reach out anytime, Iā€™m here to help.

Email :- plumberji.vns@gmail.com

Phone :- +91-9260920665

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